Policy for Returning Your Wallpaper
- Product and manufacturer labels are still attached to the wallpaper.
- The product has not been used (except for sizing purposes).
- The wallpaper has not been damaged, soiled, or washed.
- The wallpaper has not been altered or changed.
- The wallpaper is returned with the original receipt that was supplied to you.
- The wallpaper is in the original packaging provided; any damage to the package will not be accepted, e.g., torn or ripped.
- All accessories provided with the wallpaper are returned in original condition with packaging.
Returns, Refunds, Store Credit, and Exchanges
We recommend that you fully understand our Returns Policy before completing your purchase.
Encountered a Defective Product?
If your product is defective, kindly reach out to our customer service team within 14 days of your purchase date.
We cannot accept responsibility for damage caused by incorrect usage or installation. It is crucial to adhere to the provided installation instructions.
Changed Your Mind or Dissatisfied with the Product?
If you wish to return an order for reasons other than defects, sizing problems, or incorrect supply, a 15% restocking charge will apply. Due to the nature of our products, returns are not accepted if the wallpaper has been used, damaged, or if the packaging has been opened.
Incorrect Size or Style? Unwanted Gift?
We accept returns for wallpaper up to 14 days after purchase if the item is unsuitable or not to your liking.
To initiate a return, request a Return Authorization Number through the ‘Request a Return’ function in your My Account.
If you haven’t activated your My Account, please follow the steps in your order confirmation email.
For a return to be accepted, all items must:
- Be in their original, undamaged packaging/box (if applicable).
- Have tags intact and attached.
- Not be used (except for sizing purposes).
- Be free from damage or stains.
- Not be altered.
Returns sent without a valid Return Authorization Number will be sent back to the sender.
Standard shipping fees are applicable for all returns. Return shipping labels purchased through our Returns Portal are non-refundable for customers in Australia.
Refunds
Refunds will be processed through the same payment method used at purchase. It may take 3-5 business days for your bank to reflect the refund once issued.
Store Credit
- Store credit equals the amount paid for the item(s).
- Issued to the email address used for the order.
- Non-transferable to other accounts.
- Valid for 12 months; unused credit will expire after this period.
- Does not earn interest and is non-refundable.
- Any orders paid with store credit can only be refunded as store credit.
Exchanges
- Exchanges for a different style or size depend on stock availability.
- Exchanges involve adding store credit to your account and using it for a new purchase.
- Purchases made with store credit can only be exchanged for store credit, not refunded as cash.
Contact Us
If you have any questions about our return policy or need assistance, please contact our customer support team at info@impactwallpaper.com.au or call us on (02 6162 0247).